Contact Us

Got a question about our casino reviews, spotted a bonus that's gone stale, or just want to share feedback? Reach out with the details below — we read every message and aim to reply within two business days.

General Questions

For anything about how CasinoRank works, a correction to a review, or a question on our ratings and editorial process, drop a line to the editorial team. If your message is about a specific listing, include the casino name and a link to the page — it saves us both a back-and-forth.

Email: [email protected]

Kiwi players can also ask about the responsible-gambling resources we link to across the site. But keep in mind we're not a casino, so we can't fix account, payment or bonus problems on someone else's platform — for those, you'll need the operator's own support team.

Partnerships, Media, or Business

Operators, affiliates and press can use this line for partnership enquiries, media kits and commercial proposals. Tell us who you represent and what you're after. And just so it's clear from the start — we don't sell placement in our rankings.

Email: [email protected]

For advertising guidelines, co-branded content or data licensing, send a short brief and your preferred way to be reached. Unsolicited guest posts and link-only pitches don't get a reply.

What to Include in Your Message

Clear messages get faster answers. When you're writing about a specific casino or bonus, give us as much context as you can up front so we're not chasing details later.

  • Review corrections — casino name, page URL, what changed (bonus amount, wagering, payment method, withdrawal time), and a screenshot or link to the operator's current terms if you've got one
  • Site feedback — which page you were on, your device and browser if something looked broken, and what you expected to happen instead
  • Partnership enquiries — company name, your role, the market you operate in, and the kind of collaboration you're proposing

Response Times and Editorial Policy

We aim to acknowledge general enquiries within two business days (Monday to Friday, excluding New Zealand public holidays). Bigger fact-checks or partnership reviews can take a bit longer. What we won't do is guarantee a spot in the rankings, sell paid reviews, or bump your publishing date for a fee.

CasinoRank is an independent comparison site. Rankings come out of the same testing every time — licensing, payments in NZD, game libraries, bonus terms, support quality, and the responsible-gambling tools each site offers. If you disagree with a score, tell us why and back it with evidence; we update pages when operators change terms or when fresh testing shows a real difference.

Before you contact a casino about your account

  1. Check the operator's live chat or help centre first — they handle logins, KYC, deposits and withdrawals, not us
  2. Have your registered email and any transaction reference ready to go
  3. Read the bonus terms if your question is about wagering or a blocked withdrawal
  4. Use the deposit limits or self-exclusion tools on the casino site if play no longer feels under control
Need support with problem gambling right now? Contact Gambling Helpline NZ on 0800 654 655 — we're not a crisis service and can't step into player accounts.